Returns and Refunds Policy

Introduction

At RIO InnoBev Pvt Ltd, we are committed to providing quality products to our customers. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

• Timeframe: You have 15 days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Process for Returns

To initiate a return, please contact our customer service team at [orders@enjoyrio.in] with your order number and reason for return. We will provide you with instructions on how to send the product back to us.

Refund Process

• Approval: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
• Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Exchanges

If you need to exchange an item for a different product, please contact us at [orders@enjoyrio.in]. Exchanges are subject to product availability.

Exceptions

Certain items are non-returnable and non-refundable, including perishable goods, custom orders, and items on sale.

Contact Us

If you have any questions or concerns about our Privacy Policy, Terms of Use & Return and Refund Policy, please contact us at:

Email: info@enjoyrio.in

Phone: +91 8806007400

Address: RIO InnoBev Pvt. Ltd., Final Plot No. 4, Sub Plot No. 2, Ramtekdi Industrial Area, Hadapsar, Pune, Maharashtra 411028